Job Description

Office Support Position

To provide office support performing counter functions, document processing, customer contact, and typing/data entry.

Qualifications:

A. Education and Experience
1. High School diploma or equivalent.
2. Computer/typing experience necessary.
3. Previous customer service experience preferred.
4. Must be 18 years of age or older.
5. Must have a reliable telephone and transportation.

B. Personal and Physical Requirements
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of customers, client representatives, and employees.
3. Must be able to sit, stand, lift, and/or bend throughout shift.
4. Must be able to lift, carry, and/or hold at least 70 lbs.
5. Physical exam may be required to confirm above
6. Must pass a pre-employment drug test.
7. Must pass a pre-employment background check.
8. Must be able to read, write, understand, and carry out instructions in English.
9. Must meet necessary requirements to obtain a security sensitive identification badge.
10. Must be able to verbally direct in English.
11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).

Performance Responsibilities:

1. Act as handling agent for Airlines.
2. Inform all authorized parties concerning movements of Airline's aircraft and cargo.
3. Compile, dispatch, and receive all messages pertaining to the cargo handling operation. Inform all parties, when necessary, of the content of such messages.
4. Prepare/process cargo documents, air bills, and air way bills.
5. Answer Airline's telephone and take appropriate action when necessary and/or required.
6. Obtain customer's clearance of inbound cargo and prepare/process all necessary documents to government agencies relating to international shipments.
7. Prepare transfer manifest(s) for all transfer cargo.
8. Conduct physical inspections and screening of packages/cargo per client protocols.
9. Prepare the Unit Load Device Receipt for all transfers of Unit Load Devices and distribute copies according to Airline's instructions.
10. Service customers at counter. Interact with customer to ensure complete and accurate shipping documents and all documents related to terminating shipments. Collect, record, and properly process all monies from customers.
11. Customer Notification -- Advise customers via telephone and written notification of the arrival of shipments. Inform shipper of cost of freight and storage charges if applicable.
12. Airway Bill Input -- Complete airway bills, required data entry, and update computer records. Review paperwork and information to ensure accuracy and completion.
13. Must be familiar with all FAA/Airline/Company regulations.
14. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area, and report maintenance needs.
15. Project a positive image and respond to inquiries from clients, staff, and public in a courteous manner.
16. Attend meetings and in-services as required.
17. Utilize appropriate communications channels and maintain records, reports, and files as required.
18. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible.
19. Adhere to company policies and procedures and participate in achievement of company objectives.
20. Utilize company and client equipment, supplies, and resources in a conscientious, cost effective manner.
21. Perform other duties as requested.

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