Job Description

Overview

Director of Front Office - InterContinental Washington DC - The Wharf role at IHG Hotels & Resorts. Join to apply for this leadership position responsible for delivering exceptional first impressions and managing front office operations at the InterContinental Washington DC The Wharf.

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 19 brands. Our purpose True Hospitality for Good comes to life in every collection. Five visionary brands make up our luxury collection: InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels, with hotels in over 430 properties across 100 countries. We are a leading luxury operator with properties that emphasize distinctive style and guest experiences. The InterContinental Washington DC The Wharf is a luxury hotel destination on DCs Waterfront, offering a curated resort experience in The Wharf neighborhood.

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure were making the right first impression
• Helping to prepare budgets and find new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms and managing a front desk team across several specialisms

What We Need From You

• Bachelors degree / higher education qualification / equivalent in Hotel Management or Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred

What You Can Expect From Us

Competitive salary and a wide range of benefits designed to support your work-life balance, including generous room discounts and professional development opportunities. The salary range for this role is $85,000.00 to $90,000.00 for roles performed in Washington, DC. Note that the rate may be adjusted based on qualifications, experience, location, and business needs. This role is eligible for bonus pay. We offer a comprehensive benefits package including paid time off, medical/dental/vision insurance, 401(k), and more for eligible employees.

You can apply for this role through the link below (or through the internal career site if you are a current employee).

Important information

• The salary range listed is the lowest to highest pay scale we believe we would pay for this role at the time of posting. The range may be modified in the future, and actual pay will be based on factors such as education, qualifications, certifications, experience, skills, location, and business needs.
• No amount of pay is considered wages or compensation until earned, vested, and determinable. Bonus or other compensation is at the Companys discretion and may be modified at any time, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

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