Job Description

Job Description

Location: Phoenix Metro (Scottsdale, Tempe, Glendale/Westgate)

Are you a people person who thrives on making connections and creating memorable experiences? Do you get excited about booking group events, managing client details, and up selling packages that make events unforgettable? If so, we want you on our team!

We’re looking for a Group Sales & Event Booking Coordinator who’s passionate about building relationships, managing group sales pipelines, and maximizing revenue through up sells. This role is perfect for someone who is equal parts sales-driven, detail-oriented, and client-focused.

We operate three unique entertainment venues in the Phoenix metro area:

• Lane Park Scottsdale
• Recess Tempe (event space + bar & restaurant with games)
• LumberjAxes Westgate

From corporate team-building to milestone celebrations, we host unforgettable group experiences — axe throwing, ice curling, duckpin bowling, game show nights, live shows, and more. We pride ourselves on top-tier service, high-energy events, and repeat client relationships.

Group Booking & Event Coordination

• Respond to inbound leads and convert them into booked group events.
• Manage group event inquiries through CRM and booking platforms (The Bash, Eventective, Peerspace, etc.).
• Coordinate details with Venue Managers and Kitchen Managers to ensure smooth event execution.
• Conduct occasional on-site client walk-throughs to confirm layouts and event flow.

Up selling & Add-On Revenue

• Proactively upsell catering, beverage packages, and premium add-ons to maximize revenue per booking.
• Suggest branded experiences, décor, or entertainment upgrades to elevate events.
• Revisit clients post-booking to encourage upgrades or additional services.
• Track and report upsell success and revenue tied to enhancements.

Repeat Business & Retention

• Follow up with past group clients to encourage re-bookings across all venues.
• Use CRM tools to re-engage lapsed leads with tailored promotions.
• Collaborate with marketing on light-touch campaigns (email & SMS) aimed at driving repeat business.

Administrative & Team Collaboration

• Maintain up-to-date client communications, event notes, and revenue in CRM.
• Keep sales pipelines accurate and organized across all three locations.
• Meet weekly with the Director of Sales & Marketing to review pipeline, performance, and opportunities.

• Enjoy the process of turning inquiries into booked events.
• Are energized by building client relationships and ensuring repeat business.
• Love up selling and finding creative ways to maximize event revenue.
• Are detail-oriented, organized, and excellent with follow-up.
• Want to be part of a growing team where fun and professionalism go hand-in-hand.

• 2+ years in sales, event booking, or hospitality sales (venue or catering experience a big plus).
• Experience with CRM systems (HubSpot, Go High Level, ClickUp preferred).
• Excellent communication, organization, and customer service skills.
• Ability to juggle multiple leads and bookings without missing details.
• Work evenings/weekends as needed.
• Ability to commute to Scottsdale, Tempe, and Westgate (or relocate before start date).

• Base Salary: $50,000 annually
• On-Target Earnings (OTE): $75,000 annually
• Commission: 1% on all group events you close (including catering & beverage upsells on online bookings not originally sourced by you)
• Bonus Opportunities tied to team and personal performance

Perks:

• Two weeks paid vacation (blackout dates apply during peak seasons)
• Employee access + discounts across all venues
• Internal growth opportunities + professional development
• Hybrid flexibility: remote work with required on-site meetings and check-ins

• Full-time with flexible hours based on inquiry flow
• Hybrid role: remote with on-site responsibilities as needed
• REQUIRED Evenings/weekends for client communication and events.

Reports To: Director of Sales & Marketing

If you’re ready to bring the energy, book incredible events, and grow group sales across our venues — we’d love to hear from you.

📧 Send your cover letter & resume to: stephanie.wosmek@houseruleshospitality.com

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