Job Description

Logistics (Lx) & Order Fulfillment Specialist

Salary Range: $80,000.00 to $95,000.00

Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35+ year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together.

What We Need

Obagi is seeking a detail-oriented, highly organized, and proactive Logistics (LX) & Order Fulfillment Specialist to oversee our end-to-end shipping and fulfillment operation. Responsible for managing all inbound and outbound logistics activities, this person will own coordinating with third-party (3PL) providers, freight carriers, and internal sales channels to ensure seamless, timely, and cost-effective delivery of goods.

What You'll Do

Inbound Logistics

• Manage all inbound shipments from contract manufacturers (CMOs), ensuring timely receipt and resolution of quantity discrepancies and receiving issues.
• Coordinate with internal stakeholders to track incoming goods and update shipment status regularly.
• Monitor and resolve receiving delays or compliance issues related to regulatory, customs and import regulations.

Outbound Fulfillment

• Oversee all outbound customer orders, ensuring accurate and timely packing, shipping, and delivery for the omni channel global fulfillment network.
• Develop SOPs for shipping and fulfillment processes.
• Monitor on-time and in-full (OTIF) performance metrics and lead resolution efforts for order fulfillment issues.
• Serve as the main point of contact for sales channels and customer service teams regarding order status and exceptions.
• Ensure fulfillment processes align with retailer/vendor compliance manuals.
• Customize fulfillment workflows and SLAs for each channel (e.g., Amazon FBA, DTC webstore, Physicians, retail chains, etc.).

3PL, Carrier, and Forecast Management

• Liaise with freight forwarders, carriers, customs brokers, and other 3PLs to coordinate transportation logistics.
• Track and resolve issues with carrier partners including: shipping delays, damaged or lost shipments, and claims; customer complaints relating to overages and shortages.
• Conduct root cause analysis and implement corrective action plans in coordination with external partners.
• Maintain relationships with 3PL providers ensuring service level agreements (SLAs) and cost efficiency.
• Provide monthly forecasts, including order volumes, lines, and units by location and customer type.
• Share key planning data to ensure 3PLs are adequately staffed and resourced for upcoming volumes.
• Review performance regularly and drive continuous improvement initiatives.

EDI (Electronic Data Interchange) Management

• Monitor and manage EDI transactions related to purchase orders (POs), advance ship notices (ASNs), invoices, and order acknowledgments.
• Collaborate with IT and 3PLs to ensure successful EDI integration and troubleshooting.
• Resolve any transmission errors or mapping issues between internal systems, trading partners, and external stakeholders.
• Ensure data accuracy and timeliness of all EDI documents, particularly those affecting order fulfillment and shipment tracking.
• Maintain relationships with key EDI-enabled customers and vendors, supporting onboarding and system updates as needed.

KPI Reporting & Analysis

• Track and report on operational KPIs, including on-time fulfillment, order accuracy, fill rate, order-to-delivery cycle time, transit time, shipping costs by region and globally, damages, forecast accuracy, etc.
• Identify trends and opportunities for process optimization through regular data analysis.

What You'll Need

• A bachelor's degree from an accredited university is required with a focus in Operations, Supply Chain/Logistics, Business Administration or related field.
• At least 5+ years of relevant experience in logistics, order fulfillment, or operations within FMCG (fast moving consumer goods) or eCommerce environment.
• Direct experience collaborating with 3PL and global transportation providers.
• Intermediate to Advanced proficiency utilizing logistics software & tools (TMS, WMS, ERP systems); Experience with Oracle Fusion highly preferred.
• Exceptional organizational and prioritization/time management skills; demonstrated ability to work under pressure to meet deadlines.
• Comfortable operating in a fast paced, ever-changing environment; someone who thrives in ambiguity and adapts quickly.
• Proficiency in Microsoft Office and other technologies: Prior experience with Visio, Power BI, or MS Project Manager, highly preferred.
• An energetic, positive attitude that encourages a team and supports the growth and professional development of others.

Physical Requirements

These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, Working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed.

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