Job Description

Select how often (in days) to receive an alert:

Technical Service Specialist - Insulators & Arresters

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's technical support team manages many aspects sustaining of a product line for the Energy Americas commercial team, from pre-sales technical support to creating new products and all associated documentation. The team works closely with product management, sales, customer care, and manufacturing. They are responsible for overall product support to sustain the product lines to help meet sales and profit targets of the business.

As an Insulators and Arresters Technical Service Specialist (TSS), a typical day may include:

• Provide technical and commercial support to internal (sales, product management, production, and engineering) and external customers, including products under both IEEE and IEC standards.
• Interpret customers' specifications to select or create the correct TE product for their application and provide technical product support.
• Definition and systemization of customer specific top-level products
• Develop specification and sales support materials including but not limited to installation instructions, data sheets, cross references, etc.
• Coordinate prototypes for testing with engineering and provide technical assistance to design feasibility and make recommendations for necessary changes.
• Create Installation instructions and manage part number creation in TE systems.
• Provide support on Value Added / Value Engineering (VAVE) projects to drive profitability of the portfolio.
• Collaborate with product management regularly to support growth of the product lines.
• Support other TE Energy product lines with basic technical support as a backup when required.

What your background should look like:

• Electrical Engineering Degree preferred, Mechanical engineering degree or technical degree considered, or, those without degree but with 4 or more years of work experience providing technical support in an energy/power related field, will be considered
• Experience in product management, technical support, manufacturing engineering, application engineering, field service, and/or technical sales preferred
• Proficiency with Microsoft Office software and experience using an MRP system such as SAP is a requirement
• Fluency spoken and written English is required
• Spanish and Portuguese language skills are a plus, since a majority of the current business is in Latin America

About TE Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Compensation

Competitive base salary commensurate with experience: $80,800 $121,200 (subject to change dependent on physical location)

Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.

Total Compensation = Base Salary + Incentive(s) + Benefits

Benefits

A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Important Notice Regarding Recruitment Fraud

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Location: FUQUAY - VARINA, NC, US, 27526

City: FUQUAY - VARINA

State: NC

Country/Region: US

Travel: Less than 10%

Requisition ID: 140609

Alternative Locations:

Nearest Major Market: Raleigh

Job Segment: Pre-Sales, Testing, Technical Support, Electrical Engineering, ERP, Sales, Technology, Engineering

Job Tags

Similar Jobs